Privacy Policy

Effective November 13, 2026

Zinda Inc ("Zinda," "we," "us") runs zinda.org, where people find community events, join and support nonprofits, and donate. This policy explains what personal information we collect when you use zinda.org and related services (the "Services"), what we do with it, who else receives it, and the choices you have. It is part of our Terms and Conditions.

Questions or requests: support@zinda.org, or Zinda Inc, PO Box 6612, Aurora, IL 60598, USA.

1. Information we collect

When you sign in

You sign in with a Google, Microsoft or Facebook account. We do not have passwords and never see the one you use with those providers. From the provider we receive, and store:

• your name and email address;
• the web address of your profile photo (we link to the provider's copy; we do not keep our own);
• which provider you used, when your account was created, and when you last signed in.

Your name and photo are refreshed from the provider each time you sign in.

What you do on Zinda

• Events you attend or support, and organizations you join or support.
• Donations you make: the amount, currency, event or organization, and the payment reference. See "Payments" below.
• Posts, questions and replies you write on an event wall, and your likes and reports.
• Points and an activity timeline built from the above, shown on your Zinda Journey page.

Information about organizations

If you register or manage a nonprofit or a company on Zinda, we collect the organization's name, address, website and social links, contact name, email and phone, and its logo. For nonprofits we collect and store the full Employer Identification Number (EIN) and a record that you confirmed you are authorized to act for the organization. For companies we collect a billing contact's name, email and phone, and a record of the price and billing terms accepted. Organizations that take donations give us the Stripe or PayPal account details needed to connect their own payment account.

Information other people give us about you

An organization's administrators can add people to their member list by name and email address, including people who do not have a Zinda account.

Payments

Donations and event payments are processed by Stripe or PayPal and go to the receiving organization's own Stripe or PayPal account. Your card or PayPal details are entered with those companies; we do not receive or store card numbers. We keep a record of each transaction (amount, currency, date, receipt link, payer reference) and the notifications the payment company sends us about it.

Forms and messages

When you send us a contact, demo or application form, we collect what you enter, such as your name, email, organization and message. Some application forms are provided through Google Forms.

Usage information

• For signed-in pages, we log each page you open: the address of the page, the time, and your account ID. We do not store your IP address or browser details in this log.
• We use PostHog for product analytics across the site. It records page views, clicks, errors and page-speed measurements, and it records sessions (a replay of how a page was used) with what you type into form fields masked. For signed-in users this is linked to your account ID, not your name or email. Location lookup from IP address is turned off.

2. How we use information

• To run the Services: sign you in, show your events, organizations and donations, issue transaction receipts, and let organizations manage their events and members.
• To show community activity, as described in "What other people can see."
• To produce the AI features described in the next section.
• To verify organizations, including looking up a nonprofit's EIN in public IRS data.
• To answer your messages and requests.
• To understand how the Services are used, fix problems and improve them.
• To prevent abuse and fraud, enforce our Terms, and meet legal obligations.

We do not send marketing email to members today. If that changes, each message will include a way to opt out.

3. AI features

Some content on Zinda is written by AI models run by OpenAI, and some images are made with Google Gemini. To produce it we send these companies the following:

• Zinda Journey summary: your name and your activity timeline (events attended or supported, organizations joined, donations made) are sent to OpenAI to write the short summary on your Journey page, and to suggest causes you may care about.
• Event wall: the text of wall posts and questions, with event details but without authors' names, is sent to OpenAI to sort posts, summarize the wall and draft replies for organizers.
• Event and organization content: text that organization administrators write, and public IRS filing data about a nonprofit, are sent to OpenAI to help write event descriptions, FAQs, facts, cause tags and financial summaries.
• Spark stories and their images are generated by OpenAI and Google Gemini without any member's personal information.

AI-written content can be wrong.

4. What other people can see

• Event pages are public. They show the names and profile photos of people who attend, support or donate to the event, and a list of top donors with the amounts they gave.
• Event wall posts are shown with your name and photo to people viewing the event.
• Your Zinda Journey page (name, photo, points, organizations, activity timeline including donations, and AI summary) can be viewed by any signed-in Zinda member. Your email address is not shown.
• Administrators of an organization can see the names and email addresses of its members and of people who attend, support or donate to its events.
• Organization profiles and event listings, including the contact details an organization enters for them, are public and are available through our public events API.

There are currently no settings to hide these. If you want something removed, email support@zinda.org.

5. Who we share information with

We do not sell your personal information for money. We share it with the organizations you engage with, as described above, and with these companies that help us run the Services:

• Stripe and PayPal: payment processing. When you donate, your email address, account ID and the event or organization are sent with the payment, and the receiving organization sees them in its own Stripe or PayPal account.
• OpenAI and Google Gemini: the AI features in section 3.
• Google Maps Platform: maps, address search and converting addresses you type into map locations. We do not ask your browser for your location.
• PostHog: product analytics and session recording.
• ShareThis: the share buttons on our pages. Its script loads on most pages and may collect information about your visit for its own purposes, including advertising, under its own privacy policy.
• Mailgun: delivers contact, demo and application forms to our team by email.
• DigitalOcean: hosting for images such as organization logos.
• ProPublica Nonprofit Explorer: we send a nonprofit's EIN to retrieve its public IRS filings.
• Content delivery networks (jsDelivr and cdnjs) that serve scripts our pages use. Like any website you load content from, they receive your IP address and browser details.

We may also disclose information when the law requires it, to protect the rights and safety of Zinda, our members or the public, or as part of a merger, acquisition or sale of assets, in which case this policy continues to apply to information already collected.

6. Cookies and similar technologies

• Sign-in cookie: one cookie keeps you signed in. It is removed when you close your browser or sign out, and the matching session on our servers expires after 24 hours. The session holds a copy of your account details.
• PostHog: a cookie and browser storage used for the analytics described above.
• ShareThis, Stripe and PayPal may set their own cookies when their scripts load.
• Browser storage: we keep small items in your browser, such as an unsent wall post draft and display preferences.

You can block or delete cookies in your browser settings. Zinda needs the sign-in cookie to keep you signed in; the rest of the site works without the others.

7. How long we keep information

• Contact, demo and application form submissions are deleted after 90 days.
• Account, activity, organization and page-log information is kept while your account exists, until you ask us to delete it.
• Donation and payment records are kept as long as needed for accounting, tax, fraud-prevention and legal purposes, which can be after your account is deleted.

8. Your choices and rights

You can ask us to give you a copy of your personal information, correct it, or delete it and close your account. Zinda does not yet have self-service tools for this, so email support@zinda.org from the address on your account, or write to the postal address above. We may need to confirm your identity first, and we will respond within the time the law that applies to you requires. We will not treat you differently for making a request.

Your name and photo come from your sign-in provider; change them there and they update the next time you sign in.

Depending on where you live, you may have additional rights under state or national privacy law, such as the right to appeal a decision about your request or to complain to a regulator. Residents of US states with privacy laws that give a right to opt out of "sales" or "sharing" for targeted advertising can send that request to the same address.

9. Children

Zinda is not for children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us information, contact us and we will delete it.

10. Security

We use reasonable technical and organizational measures to protect personal information. No online service can guarantee security, so we cannot promise that information will never be accessed, disclosed or lost.

11. Where information is processed

Zinda operates in the United States, and the companies listed in section 5 may process information in the United States and other countries. If you use Zinda from elsewhere, your information will be transferred to and processed in the United States.

12. Changes to this policy

We may update this policy. When we do, we will change the effective date at the top.

13. Contact us

Zinda Inc
PO Box 6612
Aurora, IL 60598
USA
support@zinda.org